Thursday, November 18, 2010

Blog Assignment: Communicating Effectively

Blog Assignment: Communicating Effectively
In the different modalities shown, my interpretation of the message as written text was that Jane requested the information. The emphasis was on getting the information. This was shown in her writing style.
In the second modality, an audio message, my interpretation was Jane wanted to finish her report. The emphasis was more on finishing her report. This was gathered from her tone of voice.
In the third modality, my interpretation was that Jane was requesting that Mark send her the report as soon as he was able, even if it was only the data. The emphasis here was on Mark sending the report. This was shown from her facial expression and tone of voice.
The interpretation in the first instance was that the information was demanded. Then in the second instance, the interpretation was that Jane wanted to finish her report. Finally, in the third case, Mark’s sending of the report was more emphasized through Jane’s facial expression and voice tone.
This implies that we can get the wrong interpretation from emails and audio, but if we have verbal and visual communication of the message, the true message would be received.
It is further implied that communicating with members of a project team visually and verbally, is better than sending an email or voice mail. Dr. Stolovitch in his Video Program on Communicating with Stakeholders stated that project managers need to be diplomatic because their spirit and attitude would convey more than the words they use.
In conclusion, verbal and visual communication with members of a project team would ensure proper receipt of a message.

Reference
Stolovitch, Dr. Communicating with Stakeholders (Video Program).

2 comments:

  1. Ruth,

    I really like how you stated that a message will be more effectively conveyed if it is "sent" both visually and verbally. I our previous classes we learned that learning occurs better in this manner wothout cognitive overload. An e-mail can be interpreted in many different ways by many different people, but with a more personal f2f communication I believe you can now put a name with a face and process what is said at a much deeper level (especially with tone of voice and facial espression). Nicely done.

    Mark Z.

    ReplyDelete
  2. Ruth,

    Sorry about the mispelled words and there is no way to edit comments.
    -without
    -In
    -without
    -expression

    Mark Z.

    ReplyDelete